Christmas Returns Policy
Buying a gift? Orders placed between 4th November and 24th December can be exchanged until 31st January 2025
For complete confidence when buying a Christmas gift, we’re extending our return policy. If you place an order online or over the phone, or buy a watch in one of our boutiques between 4th November and 24th December, you’re entitled to return it for an exchange only, up to 31st January 2025. Please ensure we receive your return by this date.
Can’t see another watch you’d like to exchange for? We can offer you a credit note instead.
Please note, if you buy a watch sold by a certified seller on our Marketplace, we are unable to offer this extended returns policy and our usual 14-day return policy for a refund will apply.
Please return items in the same condition and with the same accessories as purchased, with online and telephone purchases retaining the red returns tag. You can return a watch by post or in person at your closest Watchfinder location.
If you purchase your watch online or over the phone, our usual 14-day return policy for a refund will apply throughout this period.
Last Order Dates
For watches that are stocked locally, you can place an order up to and including Thursday 19th December for next day delivery.
Exceptions
If the bracelet size of the watch you’re purchasing needs to be adjusted to fit, please place your order earlier to ensure we can still dispatch your watch by this date.
Some watches on our site are available for pre-order, which means they are in stock but aren’t quite ready yet. These watches usually have a longer delivery date of approximately 10 business days, so may not arrive in time for Christmas unless you place your order by 9th December.
Some watches are located in our international markets, so will take longer to be delivered. You can identify these by the flag on our listing and product pages. Last order dates for these watches are as follows:
- 17th December if the watch is in UK
- 18th December if the watch is in France or Spain
- 17th December if the watch is in Hong Kong
- 17th December if the watch is in United States
